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SUBNET SMART CARE SERVICE

The Subnet Smart Care Service together with Cisco Services offers a cost effective solution for network-wide technical support with ongoing network maintenance to deliver a comprehensive approach to the care and continuous improvement of your network.

Subnet Smart Care Service provides technical support for your entire business network (including advanced security and IP voice solutions) with a single support contract and a single point of contact. You receive expert technical support directly from Subnet, ongoing operating system and application software updates for all covered devices and applications, next-business day hardware replacement in the event of a failure, and a wealth of Cisco tools and resources through registered access to Cisco.com.

Instead of managing individual Cisco Smartnet contracts on devices, Subnet Smart Care offers you all of the benefits of Smartnet on a single contract, in addition to value added services such as:

A simple, complete solution:

  • Scalable to 'Network' Wide Support (inc. advanced security and IP voice solutions
  • Single Support Contract
  • Singe Point of Contact
  • Ongoing Operating system and Application software updates
  • Next business day hardware replacement
  • Registered Access to Cisco.com
  • Access to Secure Web Portal
  • View Status of overall network health, security and voice Performance
  • Periodic assessments of network health and availability
  • Identify potential issues and recommend remediation
  • Device configuration optimisation
  • Service can be customised to suit the size and complexity of your organisation
  • Smartcare is complimentary to Subnet Managed Services portfolio

 

 

 

Business Benefits:

  • Simplifies your contract management and maintenance requirements through a single service contract that covers all of your Cisco devices
  • Increases network visibility and provides you with the information you need to efficiently manage and continually improve your network
  • Improves the uptime, security, and performance of your network through ongoing monitoring and periodic assessments that allow you to address problems before they affect your business
  • Allows your IT staff to operate more efficiently by reducing the time and effort required to keep your network running optimally
  • Enhances your employee productivity and your responsiveness to customers through improved availability of your essential business applications
  • Optimizes your business profitability by helping you get the most from your technology investments
  • Combines the expertise and service advantages of both Cisco and Subnet into a single offering

To find out whether this service is suitable for your environment, please contact the Subnet sales team on (08) 7127 9400.