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RETURN AUTHORISATION FORM

Please complete the following form in full to apply for product return authorisation.
SUBNET will not accept returned goods without a completed and authorised RA form. Please contact your Account Manager at SUBNET should you have any questions or need assistance with the return authorisation process.

Customer Information

 

Items For Return

Product DetailSerial NoOpened?Invoice NoReturn Type

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Reason for Return

 

Terms and Conditions

  • Completing this Return Authorisation Form does not guarantee products supplied by SUBNET will be automatically approved for repair, replacement or credit
  • SUBNET will reject products returned without return authorisation approval
  • Only products supplied by SUBNET will be accepted for return, proof of purchase in the form of a SUBNET is required
  • SUBNET may credit, replace or repair returned products under the manufacturer's instructions and according to manufacturer's terms and conditions
  • SUBNET does not warrant or guarantee any product beyond that of the manufacturer
  • In general, software is not covered by warranty unless otherwise stated
  • 'No fault found', if a product is returned as faulty to SUBNET but no fault is found after testing by the manufacturer, then the customer is responsible for any no fault found fees and freight charges
  • All products returned for credit must be complete, in original packaging and as new
  • All products returned must have a removable label or be boxed to prevent damage to the original packaging and clearly marked with the return authorisation number
  • All products approved for return must be received within seven (7) days of approval or authorisation may expire
  • The customer is responsible for the freight of products for return to SUBNET
  • The customer must retain proof of purchase and proof of delivery for returned products
  • Incomplete or incorrect information may delay or cause your return authorisation to be rejected
  • A restocking fee may apply for returned goods. The customer will be advised of any charges prior to SUBNET accepting returned goods